Cancellation & Refund Policy

This Cancellation & Refund Policy applies to transactions made through the Flickbasket marketplace. Flickbasket operates as an online marketplace that connects independent Sellers with Buyers. Flickbasket is not the seller of the products, does not process payments, and is not a party to the transaction between the Buyer and Seller.

Accordingly, cancellations, returns, refunds, and payment-related matters are handled directly between the Buyer and the applicable Seller, subject to the Seller's policies and applicable law.

1. Order Cancellation by Buyer

A Buyer may request cancellation of an order subject to the cancellation policy of the applicable Seller.

Cancellation requests should be made directly to the Seller using the contact or communication details provided by the Seller on Flickbasket or in the order information.

Once an order has been shipped, dispatched, or prepared for delivery, cancellation may no longer be possible.

2. Cancellation by Seller

A Seller may cancel an order for reasons including, but not limited to:

• Product unavailability

• Pricing or listing errors

• Delivery restrictions

• Failure to fulfil the order

• Suspected fraudulent or unauthorized activity

Where an order is cancelled by the Seller after payment has been made, any applicable refund will be handled by the Seller in accordance with the Seller's refund policy and applicable law.

3. Returns & Refunds

Returns and refunds are the responsibility of the Seller and are subject to the Seller's applicable return and refund policy.

Depending on the product and Seller's policy, eligible return or refund circumstances may include:

• Wrong item delivered

• Damaged item delivered

• Defective or expired product, where applicable

• Significant discrepancy between the product received and its description

Certain products, including perishable goods, personal care items, and products specifically marked as non-returnable, may not be eligible for return or refund except where required by applicable law or where the product was delivered damaged or defective.

Buyers should review the Seller's applicable return and refund terms before placing an order.

4. How to Request a Cancellation, Return or Refund

Buyers must contact the applicable Seller directly to request a cancellation, return, or refund.

The Buyer may be required to provide:

• Order number

• Product details

• Reason for the request

• Photographs or other supporting information, where applicable

The Seller is responsible for reviewing the request and determining whether the cancellation, return, or refund is approved in accordance with its policy and applicable law.

5. Refund Processing

Flickbasket does not process, issue, or control refunds.

Where a refund is approved, the Seller is responsible for arranging the refund to the Buyer in accordance with the payment arrangement between the Buyer and Seller and applicable law.

Any refund processing time may depend on the Seller, payment service provider, bank, or other financial institution involved in the transaction.

6. Partial Refunds

A Seller may provide a partial refund where appropriate, including in cases involving missing items, partial fulfilment, or an approved issue affecting only part of an order.

Any such refund is determined and processed by the Seller.

7. Delivery Issues

The Seller is responsible for fulfilling orders and addressing delivery-related issues associated with its products.

If an order is delayed, not delivered, or delivered incorrectly, the Buyer should contact the applicable Seller directly for resolution.

The Seller may, where appropriate, arrange re-delivery, replacement, refund, or another suitable resolution in accordance with its policies and applicable law.

8. Flickbasket's Role

Flickbasket provides the online marketplace and technology through which Buyers and Sellers may connect and transact.

Flickbasket:

• Does not sell the products listed by independent Sellers

• Does not process payments between Buyers and Sellers

• Does not issue refunds

• Does not determine Seller return or refund policies

• Does not provide customer support on behalf of Sellers

• Is not responsible for the Seller's products, fulfilment, delivery, returns, or refunds

Any dispute relating to a product, order, payment, cancellation, return, refund, or delivery should be addressed directly with the applicable Seller.

9. Contact

For questions regarding a specific order, cancellation, return, refund, payment, or delivery issue, Buyers should contact the applicable Seller using the Seller's contact details provided through Flickbasket or the relevant order information.