Privacy Policy

Flickbasket (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our marketplace platform.

Flickbasket operates as a marketplace that connects Buyers with independent third-party Vendors. Flickbasket does not sell products listed by Vendors, does not process payments between Buyers and Vendors, and is not a party to transactions between Buyers and Vendors.

1. Information We Collect

Depending on how you use the Platform, we may collect:

• Account information: Name, email address, phone number, and login credentials.

• Order information: Delivery address, order details, order history, and transaction-related information made available to us through the Platform. We do not store full payment card details on our servers.

• Location information: Approximate location that you provide or allow us to access to help display nearby Vendors or relevant marketplace information.

• Usage information: Device type, browser type, IP address, pages visited, and interactions with the Platform.

• Communications: Information contained in messages, inquiries, or other communications you send to us or through the Platform.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your account

• Operate and maintain the Platform

• Connect Buyers with Vendors and facilitate marketplace interactions

• Share relevant order information with Vendors to enable them to fulfil orders

• Provide Platform-related assistance and respond to general inquiries

• Improve Platform performance, functionality, and user experience

• Send service-related notifications and, where permitted, promotional communications

• Detect, prevent, and address fraud, abuse, and security issues

• Comply with applicable legal and regulatory obligations

Flickbasket does not process or control payments between Buyers and Vendors. Payment information may be handled directly by the Vendor and/or the payment service provider selected by the Vendor.

3. Sharing of Information

We may share personal information with:

• Vendors: Information necessary to enable Vendors to fulfil orders and provide their products or services.

• Service providers: Third-party providers that assist us with hosting, analytics, communications, email delivery, security, and operation of the Platform.

• Legal and regulatory authorities: Where disclosure is required by law, legal process, or necessary to protect the rights, safety, or property of Flickbasket or others.

• Business partners: Where reasonably necessary to operate, maintain, or improve the Platform and in accordance with applicable law.

Flickbasket does not sell your personal information to third parties.

Flickbasket does not process payments between Buyers and Vendors. Any payment information provided during a transaction may be collected and processed by the applicable Vendor or its chosen payment service provider under their respective privacy policies and terms.

4. Cookies & Similar Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, improve Platform functionality, understand how users interact with the Platform, and analyse traffic.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some Platform features.

5. Data Retention

We retain personal information for as long as reasonably necessary to operate the Platform, provide our services, comply with applicable legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

When information is no longer required, we may securely delete or anonymise it in accordance with applicable law.

6. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage over the internet is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict certain processing of your personal data, and to withdraw consent where processing is based on consent.

To exercise applicable rights, contact us at contact@flickbasket.com.

8. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information directly from children under 18.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date.

Your continued use of the Platform after the updated Privacy Policy is posted constitutes acceptance of the changes to the extent permitted by applicable law.

10. Contact Us

If you have questions about this Privacy Policy or how Flickbasket handles personal information, please contact us at contact@flickbasket.com or use our Contact Us page.

For questions regarding a specific product, order, payment, cancellation, return, or refund, Buyers should contact the applicable Vendor directly.